(1)For the purposes of the efficient and effective redressal of grievance of the people and to receive complaints under this Act, the State Government shall establish Information and Facilitation Centers which may include establishment of customer care centers, call centers, help desks and people’s support centers. (2)The State Government may, by notification, make rules in relation to Information and Facilitation Center. (3)Every public authority shall be responsible for the development, improvement, modernization and reform in redressal of grievance system including redressal of grievance through information technology
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Section 1 · Short title, extent and commencement.Section 2 · DefinitionSection 3 · Notification of Public Hearing Officers, first appellate authority, second appellate authority and revision authority and stipulated time limitSection 4 · Right to get opportunity of hearing on complaint within the stipulated time limit.Section 6 · AppealSection 7 · PenaltySection 8 · RevisionSection 9 · Protection of action taken in good faithIndia Code, Government of India. Text fetched 12 Oct 2026. Source metadata reports last modification: 2026-04-08. Check the linked official text and subsequent notifications when applying a provision.